Shipping policy

Shipping Policy

Last updated: August 2026

At Woof It, we aim to process and ship your order as quickly as possible.

1. Order Processing

Orders are normally processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a shipping confirmation and, where available, tracking information.

2. Shipping Options

Standard Shipping

Estimated delivery: 3–5 business days

Standard shipping is our regular delivery option and is available for eligible destinations shown at checkout.

Express Shipping

Estimated delivery: 1–3 business days

Express shipping provides a faster delivery option for eligible destinations.

Delivery times are estimates and are not guaranteed unless explicitly stated otherwise at checkout.

3. Shipping Costs

Shipping costs are calculated and displayed during checkout before you complete your purchase.

The available shipping methods and prices may vary depending on the delivery destination and order.

4. Tracking

When tracking is available, tracking information will be sent to the email address provided during checkout.

You can use the tracking information provided by the carrier to monitor the progress of your shipment.

5. Delivery Delays

Estimated delivery times may be affected by circumstances outside our reasonable control, including:

Courier delays
Severe weather
Public holidays
Strikes
Customs procedures
Incorrect or incomplete delivery information
Other unforeseen circumstances

Woof It is not responsible for delays caused by events outside our reasonable control.

6. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information at checkout.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply for reshipment.

7. Lost or Damaged Packages

If your package appears to be lost, delayed significantly, or arrives damaged, please contact us at:

info@woofit.gr

Please provide your order number and, where applicable, photographs of the damaged package or product.

We will work with the relevant shipping provider to investigate the issue.

8. International Shipping

International shipping availability and delivery times may vary depending on the destination.

Additional customs duties, import taxes, or other charges may apply to international orders where required by the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.