Refund policy

Return & Refund Policy

Last updated: August 2026

At Woof It, we carefully inspect every order before it is shipped to ensure that our products meet our quality standards.

1. Returns & Exchanges

We do not offer voluntary returns or exchanges for reasons such as change of mind, incorrect size selection, or personal preference, except where the customer has a legal right to return the product under applicable consumer protection law.

For online purchases, customers within the European Union generally have the legal right to withdraw from their purchase within 14 days of receiving the order, without providing a reason.

If you exercise your legal right of withdrawal, the product must be returned in accordance with the applicable legal requirements. The customer is responsible for the direct cost of returning the product unless otherwise required by law.

2. Condition of Returned Products

Returned products must be sent back in their original condition.

Products should be:

Unworn and unused
Unwashed
Free from stains, odors, or damage
Returned with their original tags and packaging, where applicable

We reserve the right to assess whether the returned product has been handled beyond what is necessary to establish its nature, characteristics, and functioning, in accordance with applicable law.

3. Refunds

Where a refund is legally required, the refund will be processed in accordance with applicable consumer protection law after the returned product has been received and assessed.

Refunds will generally be made using the same payment method used for the original purchase, unless otherwise agreed or required by law.

Shipping costs may be non-refundable where permitted by applicable law.

4. Damaged or Defective Products

If you receive a product that is defective, damaged, or materially different from the product you ordered, please contact us as soon as possible

Please include your order number and clear photographs of the product and the issue.

Your statutory consumer rights regarding defective or non-conforming products are not affected by this policy.

5. Final Sale Items

Products explicitly marked as Final Sale may not be returned for change of mind or exchanged, except where a return, replacement, repair, price reduction, or refund is required by applicable law.